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Call Center Support Supervisor

Burlington, MA
Communication/IT
Full-time
Here’s What You’ll Be Doing:
    • Manage a team of technical sales representatives and their activities for the achievement of targets and goals

    • Monitor team performance metrics to ensure that the call center goals are consistently exceeded

    • Coach, develop, and motivate team members to exceed department goals

    • Write and conduct performance evaluations as well as monitor attendance and performance of each employee

    • Maintain harmony among employees and resolve grievance to create a Ring-worthy atmosphere

    • Adapt and champion consistent changes in a technical startup environment

Do You Have What It Takes:
    • 3+ years of call center supervisory experience

    • Proven experience of call center operations, including call center KPI’s, coaching techniques and strategies

    • Strong knowledge of customer satisfaction drivers

    • Leadership qualities, including relationship building, meeting facilitation, time management, organizational skills, and ability to lead without authority 

    • Strong interpersonal communication with the ability to adapt to various personalities

    • Proven ability to manage remote employees

About Iseebell

IseeBell is a company that specializes in high-tech video and Wi-Fi enabled doorbell systems to increase home security and make homes smarter and more efficient. The innovative doorbells feature Wi-Fi technology, motion detection, two-way communication, live streaming, easy installation and more. Users can check on their property, regardless of their location. As homes get smarter, iseeBell believes outdated doorbells should be upgraded as well to keep homeowners up-to-date with a rapidly-changing world. The company sees their system, and future products as part of better decision-making to allow homeowners to “live wisely.”


Now at iseeBell, we develop reliable, long-term IoT solutions which limit ongoing and unnecessary expenses associated with smart-home products. We design and build with our clients and go the extra step to ensure that IT systems we create keep up with the needs of growing businesses.

For more info, visit: www.iseebell.com. IseeBell, Live Wisely.

Iseebell, Inc is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.