Technical Customer Service Support Agent

Shenzhen, CHN

Join our energetic Technical Customer Service Support Agents from Shenzhen, China.

Here's What You'll Be Doing:
    • Deliver amazing customer service experience while engaging with neighbors to understand their questions and challenges

    • Provide solutions for technical troubleshooting, billing, and product inquiries via inbound calls, live chats, and email channels

    • Effective communication with neighbors while documenting conversations, exchanges, or sessions into multiple systems

    • Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware

    • Successfully consult with neighbors to discover up-sell opportunities  

    • Resolve unique hardwiring inquiries within various IseeBell products

Do You Have What It Takes:
    • A minimum of 1 year in a customer service role  

    • A minimum of 1 year in a sales role

    • Must commit to a minimum of 5 day per week/8 hour per day or 4 day per week/10 hour per day shift between the hours of 5:00AM – 12:00AM any day of the week including at least 1 weekend day (possibly both) based on business needs and holidays

    • Proficient with MAC systems, as well as software applications including web browsers and a variety of call center ticketing/call tracking systems

    • Proficient and comfortable using smart phone technology

    • Passionate about being helpful, critical thinker, creative problem-solver and a multitasker

    • Thick skinned mentality with a dash of assertiveness

    • Able to adapt to frequent changes, challenges; willing to wear whatever hat gets the job done

    • Strong work ethic and ability to thrive in a fast-paced environment

    • Eager to learn new technologies and develop your technical skills 

Perks of Joining the Iseebell Team:
    • Your very own complimentary Iseebell Video Doorbell

    • Free snacks and lunches provided throughout the week

    • A casual work environment

    • Tons of growth opportunities with a fun atmosphere

    • Potential for financial incentives for highly motivated agents!

    • Benefits offers: Medical, Dental, Vision and 401K Savings Plan

About Iseebell

IseeBell is a company that specializes in high-tech video and Wi-Fi enabled doorbell systems to increase home security and make homes smarter and more efficient. The innovative doorbells feature Wi-Fi technology, motion detection, two-way communication, live streaming, easy installation and more. Users can check on their property, regardless of their location. As homes get smarter, iseeBell believes outdated doorbells should be upgraded as well to keep homeowners up-to-date with a rapidly-changing world. The company sees their system, and future products as part of better decision-making to allow homeowners to “live wisely.”

Now at iseeBell, we develop reliable, long-term IoT solutions which limit ongoing and unnecessary expenses associated with smart-home products. We design and build with our clients and go the extra step to ensure that IT systems we create keep up with the needs of growing businesses.

For more info, visit: www.iseebell.com. IseeBell, Live Wisely.

Iseebell, Inc is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.