Workforce Management Analyst

Burlington, MA

Iseebell is looking for a self-motivated Workforce Management Analyst to join our Workforce team! We're looking for a candidate that will be a fast learner, multi-tasker, and someone who is highly detail-oriented and organized.

Here's What You'll Be Doing:
    • Provide analysis of talent and staffing needs based on strategic planning at the enterprise level

    • Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas

    • Make decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receive guidance where needed

    • Facilitate daily/weekly planning processes; provide insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs

    • Collaborate with front-line managers on intraday and change management processes; recommend actionable adjustments to meet objectives

    • Develop relationships with operational leadership through daily communication; proactively gain an understanding of the departments and functions

    • Produce reporting that will enhance operational insight, increase business results, and track business value of workforce management

    • Assist operations management in the use of workforce tools and methods

    • Review reports thoroughly to understand the reason behind data movements; call out exceptions / unusual variances to leadership and relevant team members

Do You Have What It Takes:
    • 3+ years call center experience in a workforce management environment

    • 3+ years experience with workforce management software (Aspect preferred)

    • Ability to gather and analyze statistical data and generate reports

    • Strong knowledge of Microsoft Excel, data aggregation, report automation; SQL experience preferred

    • Ability to design/generate and implement systems necessary to collect, maintain and analyze data

    • Ability to prepare and present reports accurately and well within the time frame specified

    • Ability to maintain composure in critical situations and communicate effectively, both written and verbal

    • Display a high level of professionalism, integrity, and maturity

    • Detail oriented with good organization and time management skills

    • Strong interpersonal skills with the ability to work effectively with individuals at all levels

About Iseebell

IseeBell is a company that specializes in high-tech video and Wi-Fi enabled doorbell systems to increase home security and make homes smarter and more efficient. The innovative doorbells feature Wi-Fi technology, motion detection, two-way communication, live streaming, easy installation and more. Users can check on their property, regardless of their location. As homes get smarter, iseeBell believes outdated doorbells should be upgraded as well to keep homeowners up-to-date with a rapidly-changing world. The company sees their system, and future products as part of better decision-making to allow homeowners to “live wisely.”

Now at iseeBell, we develop reliable, long-term IoT solutions which limit ongoing and unnecessary expenses associated with smart-home products. We design and build with our clients and go the extra step to ensure that IT systems we create keep up with the needs of growing businesses.

For more info, visit: www.iseebell.com. IseeBell, Live Wisely.

Iseebell, Inc is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.